Privacy Policy

Last Updated: 14 September 2025

KNOT AWAY Clinic (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, disclose, and manage your personal and sensitive information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

By engaging with our services, you consent to the collection, use, and disclosure of your information as described in this policy.

What Information We Collect and Why

We collect information directly from you through intake forms, phone calls, and email consultations. This information is essential for providing you with safe, high-quality therapeutic care and for managing our professional relationship. The types of information we collect include:

• Personal and Health Information: Your full name, contact details, medical history, and current health conditions. This is used to assess your needs and design a safe, personalised, and effective treatment plan.
• Financial Information: Payment details required to process transactions for our services.
• Information from Digital Tools: When you use our website, we may automatically collect technical data using digital analytics tools (e.g., cookies, pixels). This can include your IP address and user behaviour, which we use for the comprehensive purposes of improving website performance and analysing our marketing activities.

Disclosure of Your Information

We hold your personal and sensitive information in the strictest confidence. We will not sell, rent, or trade your information. We will only disclose your information with your explicit written consent (e.g., to another healthcare professional) or when legally required to do so by a court order.

Data Security and Retention

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes storing physical records in secure cabinets and using secure systems for digital records. We retain health records for the minimum period required by law, after which they are securely destroyed.

Your Rights: Access and Correction

You have the right to request access to the personal and sensitive information we hold about you and to request the correction of any information you believe is inaccurate. To make a request, please contact us in writing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:

• Phone: +61 468 829 499
• Email: contact@knotawaymassage.com.au

Your trust is the foundation of our client relationship, and we are dedicated to upholding it by protecting your privacy. We handle all personal and health information with the highest degree of care and confidentiality. Should you have any questions or concerns about this policy or our practices, we welcome you to contact us at any time using the details provided above.